West Shore Chamber of Commerce

Job Postings

Sales & Catering Manager

Comfort Suites

Qualifications:

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Sales Experience with a minimum of 2 years leadership experience preferably in hotel operations, catering, and special events.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of management
• Must be able to work in a team environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Must be flexible to work extended hours due to business requirements including nights, weekends, and some holidays.
Essential Duties & Responsibilities:
• Assist with increasing market share through effective networking, researching, and business development activities to target, solicit and win new business.
• Convert group and meeting inquiries to sales via fast response time, exceptional sales skills, and diligent client service.
• Demonstrate strong account management fundamentals, including effective entry of all activities in the sales system, tracing next steps, pipeline management and setting future meetings.
• Prepare compelling group proposals, sales materials and contracts that result in sales wins.
• Deliver on assigned group room and catering sales goals that contribute to the overall financial success of the hotel.
• Exercise appropriate authority to skillfully negotiate contracting terms including, but not limited to, pricing for meeting room rental and audio visual.
• Submit a weekly report to the Director of Sales documenting sales activities, converted business and pipeline progression.
• Provide consultation/advice to clients on all aspects of hotel’s facilities and services when proposing and contracting groups and events.
• Monitors room blocks and communicates with department heads on a weekly basis regarding group room pick-ups, rooming lists, etc.
• Complete Banquet Event Orders (BEOs) and resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event, or program.
• Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure.
• Plan, upsell and detail the meeting/function with the client including space requirements, times, equipment, menus, themes/decorations, etc… Complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, resolve any issues, complaints, and problems to ensure quality product delivery and customer satisfaction.
• Assist with the planning, organizing and execution of all functions.
• Coordinating with clients, facilities, and culinary staff to ensure an excellent event experience.
• Complete other duties as assigned by the Director of Sales.

Salary: $45,000/year

Please call the Director of Sales at 717-960-1000 x1122 for a confidential chat

Email Resume & APPLY HERE