West Shore Chamber of Commerce

Job Postings

Sales & Catering Manager

Comfort Suites


To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Sales Experience with a minimum of 2 years leadership experience preferably in hotel operations, catering, and special events.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of management
• Must be able to work in a team environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Must be flexible to work extended hours due to business requirements including nights, weekends, and some holidays.
Essential Duties & Responsibilities:
• Assist with increasing market share through effective networking, researching, and business development activities to target, solicit and win new business.
• Convert group and meeting inquiries to sales via fast response time, exceptional sales skills, and diligent client service.
• Demonstrate strong account management fundamentals, including effective entry of all activities in the sales system, tracing next steps, pipeline management and setting future meetings.
• Prepare compelling group proposals, sales materials and contracts that result in sales wins.
• Deliver on assigned group room and catering sales goals that contribute to the overall financial success of the hotel.
• Exercise appropriate authority to skillfully negotiate contracting terms including, but not limited to, pricing for meeting room rental and audio visual.
• Submit a weekly report to the Director of Sales documenting sales activities, converted business and pipeline progression.
• Provide consultation/advice to clients on all aspects of hotel’s facilities and services when proposing and contracting groups and events.
• Monitors room blocks and communicates with department heads on a weekly basis regarding group room pick-ups, rooming lists, etc.
• Complete Banquet Event Orders (BEOs) and resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event, or program.
• Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure.
• Plan, upsell and detail the meeting/function with the client including space requirements, times, equipment, menus, themes/decorations, etc… Complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, resolve any issues, complaints, and problems to ensure quality product delivery and customer satisfaction.
• Assist with the planning, organizing and execution of all functions.
• Coordinating with clients, facilities, and culinary staff to ensure an excellent event experience.
• Complete other duties as assigned by the Director of Sales.

Salary: $45,000/year

Please call the Director of Sales at 717-960-1000 x1122 for a confidential chat

Email Resume & APPLY HERE